I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. Troubleshooting the Hub 3 If you're having trouble. On Hub 3 a flashing green Wi-fi icon could mean the router is trying to connect over WPS. Thanks for posting and welcome to our community 🙂. This may take up to 2 minutes. Hi, sorry my first post…. Didn’t even know the reset button was there. Hi, my V6 tv box has a constant red light for months, ive looked on line and it says it could be over heating but its not that hot to touch , i have tried switching it off for hours at a time but when i turn it back on its still red. Contact us. Make sure the power button on the TV box is switched to ‘1’ or ‘on’. Tried resetting everything, unplugging everything and plugging it all back in and it didn't seem to solve anything. When the connection lights stop flashing your Boosters are paired. In itself that’s not really an issue especially if everything is working OK. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Your Hub 4 has four lights and the configuration that they represent on your hub shows you exactly what is going on with your current network status. Plug each one into a mains socket and switch on. This is worrying as atm we’re working from home. meaning you can add and drop them with no more commitment. Ive tried disconecting all of the cables and rebooting the device but the - 5280311. As this means that we now need to leave the hub switched on permanently, today I rearranged and tidies the cabling for our IT equipment. Provide 10 minutes for it to do any required updates. Seen lots of chats/threads about this but all with different answers… the hub is not hot (barely warm) and have tried a reboot but no change. Everything is still working fine at the moment. and the orange light is still on. The Gamer Lounge. Options. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). Dear Virgin Team, Our router (Hub 3. Stable Red – Cable. Virgin Media Super Hub 2. Relocating Virgin. 0 has got a constant orange light and our internet is working intermittently. I know work as been going on today but I still have a red flashing phone light on my hub 3. Hello, My virgin WiFi Hub 3. Red light on hub 3. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light I need help to get my job 4 back up and running Has anyone had this problem before?The only way it works now is to connect it via Ethernet cable. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Hi hope someone can help , my V6 tv box has a constant red light for the last few weeks , ive looked on line and it says it could be over heating but its not that hot to touch , i have tried switching it off for hours at a time but when i turn it back on its still red. So still having issues so Virgin customer service say they do not have to activate they can’t solve and sending a engineer out to look at the pod which seems a bit crazy as the internet hub is fine . Be grateful for your help. Joining in. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. Once you reach the WPS settings, you’ll need to disable both WPS options and press save. The hub will flash with a slow white light for a few seconds then flash rapidly yellow. 4 and 5GHz. As the setup guide advises a white light display to show the connection is correct I wanted to check if this is an initial setup disfunction or whether it ind. Hi, My virgin WiFi Hub 3. Base LED This should flash when the Hub powers up, then stays lit during normal use. I didn't need an engineer to come as I had the. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. 08-01-2023 22:03 - edited 08-01-2023 22:06. Stay safe online. Plug each one into a mains socket and switch on. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. Now, disable both WPS options and click on save. I have turned the router off and on still same issue. 28-04-2023 08:31 - edited 28-04-2023 08:33. 1 ACCEPTED SOLUTION. • Turn the power switch off on the back of the Hub. And with our 500GB TiVo box you can record around 250 hours of standard TV or around 50 hours of HD TV. If you wish, you can choose to protect WPS with an eight-digit pin that has to be entered on any device you’re connecting. Understand what each of the lights on your hub means, and learn how to reboot it . Amber light on Virgin router means that the router is not connected to the Internet. One of the most common. Since upgrading to 360 on both of my V6 boxes, the box I use most (in the lounge) seems to lose its power light after a period of time left on standby (like you go out for the day or overnight). I have a solid red light on my hub, it's hot and I can smell a burning plastic smell. Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. As per installation guide it should be a solid white light, however, it is continously showing an orange light. Red light on Hub 3. What do the lights mean on my Virgin Media router? This all depends on what type of router you have. I am sorry to hear that. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. . Check that the Virgin Hub 3’s power supply is securely attached to the wall and the back of the Hub and that it is turned on. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. E. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. Also not warm/hot to the touch. The lights will blink when the wireless access point is operating normally. Light flashes when a signal is received from the remote. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the booster; When this stops blinking and goes off the copying process is complete, the power light will stay on. I recently upgraded by bandwidth and a hub 5 arrived today. Launched almost a year ago now, the redesigned Hub 3. Hi, My virgin WiFi Hub 3. It has three lights on the front panel: The Power light – indicates whether the device is turned on or off. The Virgin Media Hub is offered as part of its Gig1 broadband package. One of the smaller lights is a WiFi symbol so I don't expect that one to light up as it is not connected to WiFi. I've worried because the posts all say there is a risk of overheating, and also because I'm online all day for professional reasons so can't afford an outage. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. The top wifi light is solid green, the internet connection - 5396739. For the last 2 days our Superhub 3 has the constant deep orange/red light where this used to be white. The network says that Intelligent WiFi Plus can make a home network up to three. You will need the hub serial number, and your account number and area code. Options. • Then use the power switch to turn the unit back on. The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. If the light on your Virgin Media Hub is red, it means that there is a problem with the connection between the hub and the network. Knowing what the lights mean can help you diagnose any issues you may be having. Check if the router is connected to the CMTS by looking at the green arrow in the upper right corner. Doesn't matter where I plug it, near or far from the router. Just got a solid white light and nothing would change, resetting etc. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . SpeedHi My internet connection went off last night. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Options. . Tried reseting multiple times but that didn't work. and the orange light is still on. Router is well ventilated and cool. 1 ACCEPTED SOLUTION. Depending on the age of the hub eventually white light can fail and red becomes default. Please look out for the purple envelope in the top right of your screen. Options. I'm sorry to hear about the issues with the red light on the hub. This light flashes green if you press the WPS button. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. Virgin Media, your CMTS provider, must reset your connection if it is not working. Virgin Media logo, on the Super Hub 2 it says WPS and on the From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. The lights cycle through green while its starting up then sit on white when its on and working, of its doing anything you'll see the other lights come on temporarily, WiFi light flashs when it's connecting to WPS or comes on for a bit if a new device gets connected, the arrows come on when it's getting an update usually. Not applicable. If you move the Pod too far away it will loose connection. The 'loss of connectivity' light is different and I have seen it before. If it's ambient, sounds like the hub may have died. Yesterday two Virgin engineers replaced our previous hub with a Virgin Hub 3. After it, click on the WPS. 1), navigate to Advanced Settings, Wireless, and disable the WPS options. In response to feedback that the colours indicating ‘standby’ and ‘on’ were too similar, the colour of the ‘standby’ light on the front of your Virgin TV 360 box is changing from light-blue to red. We would like to show you a description here but the site won’t allow us. Red light on Hub 3. my router has had a red light on for over a week now. Checked with Virgin Media site (and the automated telephone line) both saying there are no issues in the area, but when you connect to the Hub. User reports indicate no current problems at Virgin Media. I have checked all connections and rebooted several times but still the same. Thank you. Check in 2 places. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Don’t worry, it happens to the best of us. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. You can find information regarding Volt bundles here you can also call us on 150/ 0345 454 1111 and we'll be happy to go through details with you. How to reboot my modem. Turn your hub around so you can see where the cables connect into it. Its in router mode. Done this for 10 seconds, and have then pressed the tv button, with the 0 button but it doesn't work, and the remote just flashes white in the corner. Most hubs are pre-activated. Options. The Virgin Media hub lights have a meaning, and understanding that meaning can make troubleshooting internet problems much more straightforward. I called Virgin Media and tried everything it asked me to do, that is, turned it on and off at the wall; checked all cables, switches etc for loose connections; pressed reset button. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. It isn’t. Thank you so much for your post and welcome to the community forums, it's great to have you here. Re: Red light. Thanks for taking the time to contact us via the Community. Finding out how to setup your Hitron router with our help and advice. Community Natter. I've been using the Blue Light Card Discount now for a couple of years. It provides phone, internet and TV services to its customers. Router has a solid red light on. It means there is an issue with your connections even though the Virgin Hub 4 is on. It came on all of a sudden this afternoon and restarting and checking wires hasn’t fixed it. Dave. In normal operation the power light will be on and the connection light will be off. Here’s what each one means. Account - Cable. on 16-06-2023 11:32. When the power light is solid white, it indicates that the hub is on and working correctly. Options. afternoon i have got a hub 3 and the base light is red I have tried everything to sort it unplugged made sure its all plugged back in correctly reset it and it still want go back to white. Options. I’ve tried switching the power off on the back of the router for 10 minutes then restarting. My virgin broadband router internet light is flashing red and green what does the red blinking light mean on cricket usb modem? Blue and red light on virgin box mean Wi-fi smart tv finds the virgin mifi in the network scan, asks for wpa-psk password. Won't connect. As you connect the power supply to the wall and to the Hub, make sure that it is tightly connected. I have tried switching it off for a few hours to let it cool down, that made no difference. To disable WPS, open the router’s settings on your web browser (192. on 31-12-2022 12:53. Have you tried the below? • Turn the power switch off on the back of the Hub. Options. Wi-Fi Bands Getting the most from your Wi-Fi. Hi there - got a constant very dark orange almost red light on my hub for the last few days. Looks like it may need changing. From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. If the lights indicate a problem, try the next. on 06-09-2023 19:13. The Power light indicates whether the router is powered on. The power-indicator LED on the right, and then the "network connection" warning in the middle. on 16-02-2023 20:29. Luckily everything is currently working. My TiVo box tried to run an update. Virgin Media Community TV V6 Tivo V6 lights? Options Tivo V6 lights? logindetails On our wavelength Options on 01-04-2023 18:57 I've recently upgraded from. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. Nothing seems to help. Green flashing is a firmware update in progress. Get the Hub ready by connecting the wires. Connect the white cable properly to the Virgin media wall socket. • Switch the hub back on at the power. This can make connecting to other devices more difficult and we’d only use it if your Virgin Media Hub is easily accessible to strangers – for example. One issue that is commonly encountered is a flashing Virgin Media box. How to reboot my modem. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I have a Super Hub 3 (white) at the moment. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Some users have had similar problems after an update and then the problem goes away after another update. . Sorry to hear of the solid red light on the hub, and thanks for attempting to remedy this matter. Appears to be working normally but I would say a little warm. Hub 3. 1, sign on and put it into modem mode. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I don't know what the other small light is for. I have: - turned it on and off at the wall - checked all cables, switches etc for loose connections - pressed reset button for 15 seconds. Orange LED is ok. Connect the Hub’s power cable with the blue tab. As a customer of this service, you may be entitled to a credit refund. White power light is on and Internet lights are blue. Hold the minus button on the front of your V6 box down for 10 seconds. My pictures constantly pixelates on certain and recorded channels too. Hi mayshane189. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. Red Light. Virgin Media's Stream is a pocket-sized all-in-one streaming box. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. I've checked the network log and there's a lot of warnings and critical entries:Mobile Your Account. Keeps flashing a white light. Regards, Daniel. Robbo600. on 14-03-2023 08:17. Try a pinhole reset using the hole on the back of the hub (which. I think the V6 was just an unlucky victim - the red button wouldn't work (and may lock up for a while) without a working broadband connection. However, from time to time, some of these services may encounter technical issues. Lights on hub. They aren't too far from the router either so this can't be the issue. Tudor. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. Continuing problems can be resolved by contacting Virgin Media customer service. Any attempt to reset or hard reset it have failed and. Good morning, My Hub 3 is showing a solid red light, is VERY warm to the touch, the TV glitches occasionally and the Wi-Fi is lost randomly on differing devices. Joining in. Tech Chatter. on 06-12-2022 20:53. Step 2: Turn the power off. On our wavelength. Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. Make sure that the cable is well connected to the splitter. VM will not dispatch any technicians while an area fault exists. Light is steady when a phone call is in progress. I have just checked the modem temperature and although it didn't seem that hot when the light was red, it is noticeably cooler now the light is white. Virgin Media Hub 3 Lights Meaning. Virgin Media O2 has today refreshed its top packages, the Ultimate Volt bundle and the Biggest TV bundle, to include a Netflix Standard Plan, offering customers all of their favourite entertainment in one easy and convenient place. Virgin Media Router Lights Explained Virgin Media routers are equipped with a range of lights that indicate their status and the status of the network connection. The light on the remote should flash green twice. on 17-11-2022 11:23. The Virgin Media Hub 3 is a wireless router that is used in many homes and businesses for internet access. If you're worried, flick back to router mode, see what. Started yesterday and mega slow internet. not sure if this is normal or not. Virgin Media Hub 5 Light Status Overview. • Turn the power switch off on the back of the Hub. Goes through stages now of all lights flashing then settles to one green light on left hand side and one red on. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. You need to move your Pod nearer to the Hub so it can resync, and move it back. If it is red, that means there is a problem with your internet connection. Go to solution. Anonymous. Sign in . Hi I have had the same issue. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. wifi speed is what it usually is. Red flashing arrows is an indication that the box has lost the connection to your Virgin hub & hence the internet. All wifi devices will need reconnecting to the best SSID at each location. 0. 19-05-2021 10:33 - edited 19-05-2021 10:35. Recently, however, many customers have been reporting that their Virgin Media telephone line has been flashing white. To my mind, the red light is a safety issue as it's normally associated with overheating of the CPU (Intel ATOM chip). Options. If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced. It started with dropping completely and then a flashing red light. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. The technician will resolve this, adjust the power levels and will move the Hub to wherever you need it. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. My hub4 will not connect to the internet, I have tried resetting, turning off, checked all the wires. This worked! Thank you. We're pleased to announce that we've strengthened our partnership with Netflix. Now, navigate to the Advanced Settings, then click on Wireless. It would appear to be morse code for A T E, but I could just be looking into it too much. I have a Hub 3. This could be due to a problem with the router, or with the broadband connection. 168. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginIf it is a wifi only issue, then on a Hub3/4/5, you can try separating the SSID's of the 2. Red light on hub 3. On our wavelength. on 16-02-2023 20:29. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. 0 Kudos. Hi all, I got my service installed on Tuesday and has been working great. If the lights indicate a problem, try the next. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. I have read that a replacement is needed but can't get hold of an actual person to speak to 😑. Go to the Network & Internet settings of your device. My broadband and WiFi are working perfectly. Power is on. Had my Internet completely drop. The router is hot. Follow these steps to reboot a Virgin TV box: Turn the TV box’s power off at the wall socket. On us. When your Virgin Media router lights are flashing green it means the router is updating its firmware. I have contacted customer support who assured me that 'everything looked fine from their end' but everything is NOT fine. Hub 5 Plugged In - No Lights. Manage Your Account. A solid amber light shows. Middle – Ready (green/blue). The hub is not in sunlight or near a radiator, it is sitting on a solid shelf and 20cm clear of nearest object. My pictures constantly pixelates on certain and recorded channels too. 0 from his previous accommodation. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. The power light of the Virgin Media Hub 3. 2) Then also try the “free & automated” Service Status number - 0800. Fix 1 – Restart Virgin Hub. Two LEDs on each RJ45 LAN socket (left = amber. Some. • Turn the power switch off on the back of the Hub. If there is an issue with your Virgin Media account, you might see a red light. The Power Light: This light should be a solid green when the router is powered on. Alternatives to Super Hub 2 routers. Make sure that the cable is well connected to the splitter. White power light is on and Ready light is off. Recording in progress. I have tried switching power off and on a few times. Green Light. Do a simple reboot switch off at the mains for 15 sec and switch on give at least 15 for the reboot to preform. 0. Have followed the instructions to the letter on set up and it is not working. 1: Look in My Shows for anything with the red "R" symbol at the top. The lights on the front of your Hub tell you what’s on and connected. If your device continues to show an amber light after being rebooted, then you are going to need to get in contact with Virgin Media’s customer support. My phone line is connected to the hub since early November. I have a green flashing light on my hub I have checked all connections and switched on and off any other tips out there - the webpage says a green light is a data download ? Could be updating but often indicates a loss on network connectivity. Keep the community. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. shirleykitcher1. Checking the Indicator Lights. Solid Red – Internet connectivity issue. My router has a constant solid red light I have done full reset checked all cables wifi works most of the time but I stil keep having random outages but when running checks online it comes up all OK and can't get any further . on 14-11-2022 10:44. The legacy TiVo has 6/7 LEDs if you include the recording lights. Virgin Galactic notched its third commercial spaceflight, launching three paying customers on a roughly 90-minute flight that briefly touched the edge of space. Sorry to hear there are some issues with the hub, due to the red light we'll need to arrange an engineer visit. After it, navigate to the Admin settings and restart your Virgin Box. Hello, my wifi pod is not working anymore.